Can you take a message? If you answer the phone and have to take a message, what information should you lnote down? Let's see an example: To: Mr. Fevrier Date: 4 Sept. Message: Mr. Peter Schulz called from Vienna. Please call him today before 4 pm or any time tomorrow on 01 456 9924 re arrangements for congress on July Message taken by: J.B.K. Work in small groups. Imagine that you work for an international firm and that you need to appoint a new telephonist/receptionist as your present one is leaving soon. What qualities are you looking for in such a person? What skills should such a person possess? What kind of training does such a persoin require?
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