Phase II CARD A: WHAT IS IMPORTANT WHEN Planning a presentation ·Finding out about the audience ·Researching the topic B: WHAT IS IMPORTANT WHEN…? Aiming to improve customer service ·Staff training ·Customer satisfaction C: WHAT IS IMPORTANT WHEN … ·Managing a project ·Encouraging teamwork ·Keeping to schedule Phase III Card Programme for New Staff The manufacturing company you work for would like to introduce a full programme of training for new staff. You have been asked to help prepare the programme. Discuss the situation together, and decide: ·What should be covered by the training programme ·How else new staff can be helped to settle into their jobs as quickly as possible
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