M: Yes, may I help you?
是的,我可以为你效劳吗?
W: We have just arrived from Tokyo only …looking for a reserve car of your company. All of above, we cannot find it.
我们刚刚到达东京,想找在你们公司预订的一辆车。以上都找遍了但是找不到。
M: What is your reservation number?
你们的预订号码是多少?
W: Our reservation number is J-221.
我们的预订号码是J-221。
M: Let me see. Oh, yes, we have your reservation number.
让我查查。噢,是的,我们有你们的预订号码。
W: You mean you haven’t arranged any car?
你是说车你们还没有安排?
M: I’m sorry to say no.
很抱歉地说没有。
W: Here I’ll take taxi instead, how do you refund us?
现在我会搭出租车,你们要怎么退款给我们?