[00:12.98]Guest: Excuse me.
打扰了。
[00:17.35]Clerk: Yes? What can I do for you?
有什么事吗？有什么我可以为你效劳的？
[00:21.71]Guest: I just checked in, and there's a problem with my room.
我刚刚登记入住，我的房间有一个问题。
[00:27.38]Clerk: And what is the problem?
什么问题？
[00:31.14]Guest: I asked for a non-smoking room, and I don't have one.
我要的一间无烟房间，但是却没有。
[00:37.09]My room smells like cigarette smoke. I can't stand it.
我的房间闻起来有烟味。我受不了。
[00:43.26]Could you change my room, please?
请你帮我换间房间，可以吗？
[00:47.33]Clerk: Let me see ... I'm sorry,
[00:52.06]but we don't have any more non-smoking rooms.
让我查查…对不起，我们没有无烟房间了。
[00:56.79]We won't charge you for your room tonight.
今晚我们不收费你的房钱。
[01:01.65]Guest: Thank you.
谢谢你。
[01:04.99]Clerk: I'm very sorry about this.
对此我很抱歉。
[01:09.25]Guest: That's OK. Thanks for your help.
没关系。谢谢你的帮助。
