An irate customer
A: If I have to wait one more minute, I’m going to take my business somewhere else I have been waiting to see Mr. Barkley for nearly 25 minutes!
B: I’m very sorry, Ms. Ferguson. Mr. Barkley was called away to an emergency meeting. He should be back any moment.
A: I wish you had let me know that earlier! I could have rescheduled my appointment!
B: You’re right, Ms. Ferguson. I didn’t anticipate how long it would take Mr. Barkley. Let me see if I can reach him.
恼怒的顾客
A:如果再让我多等一分钟,我会把我的生意拿到别的地方的。我为了会见巴克利先生等了将近25分钟!
B:十分抱歉,弗格森女士。巴克利先生被召去开一个紧急会议。这就回来。
A:你应该早点告诉我!那样我可以重订我们的约见时间。
B:您说得对,弗格森女士。我不知道巴克利先生会耽搁多长时间。让我试试能否和他联系上。