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商务邮件秘诀01:客户通知邮件的5个秘诀

Source: 英语沙龙  Onion  2011-03-14  我要投稿   论坛   Favorite  

Top5 Tips For sending customers notification email

1 Your subject line needs to clearly state what's inside the email
标题栏必须符合清晰原则,简明扼要提示邮件内容。

2 What will happen in the future
一定要清楚地告诉客户将要发生的事。从客户的角度考虑为题,提升客户的感知度,是商务沟通重要的技巧之一。

3 The purpose of this email
邮件发送的主要目的。要开门见山,简明明了,突出重点。

4 Time and time duration
告诉客户什么时间发生,以及持续时间。让客户了解进度在什么时候发生,这样他们就可以采取积极的防御措施,以免给客户带来被动。

5 Contact information
联系方式。这是商务邮件中最重要的一项内容。保持与客户有效的沟通,不能遗漏公司的重要信息。

举例

Subject:Scheduled Production Environment for Saturday

October 31

Dear Partners,

The company's Production environment will be taken offline on Saturday , Oct 31 2010 for a scheduled maintenance . A complete list of the changes being made in this maintenance can be found at following URL

Date :Saturday , Oct.31,2010

Time :2300hrs~2400hrs

Duration:1 hour

Purpose:Software Upgrades

Please note that during this maintenance period , our company's Customer Center will be offline.

If you require additional details regarding this maintenance, please contact us via email at

Best Regards ,

Tom Moore

Customer Service


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